This article is about refunds for video storage (one time purchase, not subscriptions). If you have questions about refunds for Shoebox Pro subscriptions, please see the following article.
If you purchased video backup within the 90 days of our shutdown announcement, you will receive an automatic refund through the payment processor (Apple or Google). No action is needed to receive a refund.
It may take up to 30 days for your refund to be reflected in your credit card account.
For purchases made before the 90 days prior to our announcement: if you feel you did not get your money’s worth, please use the following links to request a refund: